Terms of Service
These Terms govern the use of draxentisa.com and the accommodation coordination and event-logistics services offered through it.
1. Service scope
We help guests select accommodation and coordinate event-area logistics (arrival windows, transfer timing, meeting points). We do not sell tickets, do not guarantee festival or event entry, and are not a tour operator or travel agent: we are not entered in the tourism register and provide no financial security, per Закон України «Про туризм» № 324/95-ВР від 15.09.1995.
2. Provider identity
draxentisa.com, LLC, 24 Khreshchatyk Street, Office 512, Kyiv, 01001, Ukraine; EDRPOU 16440476; contact@draxentisa.com; +380 680 067 8841. No licence is required for these services. Register data is drawn from the state register under Закон України «Про державну реєстрацію юридичних осіб, фізичних осіб – підприємців та громадських формувань» № 755-IV.
3. Booking, prices and fees
Prices, currency, coordination fees and supplier terms are shown before you confirm an order. Every order is confirmed in writing or electronically before the contract is concluded, in line with Закон України «Про електронну комерцію» № 675-VIII від 03.09.2015.
4. Changes, cancellation and refunds
Supplier change and cancellation conditions are disclosed before booking. If a supplier changes or cancels, we offer an equivalent alternative or refund the coordination fee. Pre-contract information and consumer redress follow Закон України «Про захист прав споживачів» № 1023-XII від 12.05.1991.
5. Your responsibilities
Provide accurate booking details, comply with accommodation and venue rules, and pay the disclosed fees. Orders based on false data may be refused or cancelled.
6. Personal data and cookies
Controller: draxentisa.com. We process names, e-mails, phone numbers and booking details to perform the contract, with prior consent where required, under Закон України «Про захист персональних даних» № 2297-VI від 01.06.2010. Non-essential cookies and analytics run only with prior consent, under Закон України «Про електронні комунікації» № 1954-IX від 16.12.2020.
7. Advertising and language
Advertising is identifiable and makes no unverifiable or misleading claims, per Закон України «Про рекламу» № 270/96-ВР від 03.07.1996. A full Ukrainian-language version is available under Закон України «Про забезпечення функціонування української мови як державної» № 2704-VIII від 25.04.2019.
8. Disputes
Out-of-court and court redress are available. Ukrainian law applies.